Refund Policy

Understand our refund terms before making a purchase.

1. Eligibility for Refund

We offer refunds on a case-by-case basis. Refunds are only applicable if requested 30 days from receipt of order. Includes opened or unopened product as eligible for a return.

2. Refund Process

To request a refund, contact our support team with your order details. We will process your request within 5-7 business days.

3. Non-Refundable Items

Some products or services are non-refundable, including digital downloads, subscription fees, and promotional items.

4. Late or Missing Refunds

If you haven’t received your refund yet, please check your bank statement. If the issue persists, contact your bank or payment provider.

5. Contact Us

If you have any questions regarding our refund policy, please contact us at 360 Central Ave, Suite 800, St Petersburg, FL 33701support2@erexcelshop.com or Customer Service: (877)257-0421.