Shipping & Delivery Information
1 Order ProcessingOrders are processed promptly, typically within 3-5 business days. We offer a variety of shipping options to suit your preferences. Once your order is shipped, you will receive tracking information via email to monitor your delivery.
2 Delivery TimesDelivery times may vary depending on your location and the shipping method selected at checkout. Please note that external factors, such as weather conditions, public holidays, or unforeseen events, may affect the expected delivery schedule. If there are any significant delays, we will notify you as soon as possible to keep you informed.
3 Shipping IssuesIn the rare event that you experience any shipping issues, such as lost or delayed packages, our customer service team is here to assist you in resolving the situation. We will work closely with our shipping partners to help locate your package and ensure you receive your order as quickly as possible.
4 Address AccuracyIt is important to provide accurate and complete shipping information during checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses. Please verify your shipping details before confirming your order to ensure smooth processing and delivery.
5 International ShippingFor international orders, please note that additional customs fees or import taxes may apply depending on your location. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information about potential fees before placing your order.
If your shipment is delayed or lost, contact our support team at support2@erexcelshop.com or Customer Service: (877)257-0421.